OUR POLICY 

Our policy lasts 14 days from delivery. Only faulty items are subject to a refund or exchange after this period. 

To be eligible for a return, your item(s) must be unused and in the same condition that you received it with all tags and seals (where applicable) intact. It must also be in the original product packaging, undamaged. 

Free gifts, promotional & clearance items are not returnable!

For hygiene reasons, Brushes & Combs, Makeup, Makeup Tools, Selfcare & Personal Grooming tools are exempt from being returned. Please choose carefully.

There are certain situations where only partial refunds may be granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

CHANGED YOUR MIND

We understand that things change. If you've had a change of heart about your purchase, simply return the item(s) within 14 Days of receiving it for a Refund or Store Credit note. Please note, postage fees are non-refundable and will be deducted from the order.

*All requirements of our "Returns Policy" must be met.

EXCHANGES

Due to demand, we are unable to guarantee that your desired item(s) will be in stock. Hence, we do not currently offer exchanges.

However, we are more than happy to issue a Store Credit Note if you would like to make another purchase at a later date. To obtain, please choose "credit" in the Returns Center.

HOW TO RETURN

To return your item(s):

  • Visit our Returns Center & complete form. A Returns label will be emailed to you.
  • Package your items securely &  simply mail your product(s) to: 

PO Box 103 ERMINGTON, SYDNEY, 1700, NSW, AUSTRALIA. 

You will be responsible for paying for your own postage costs.

Once received, you will be notified via the order email and your return request will be processed within 5 Business days. Please allow up to 7 Business Days for the payment method to credited (this includes AFTERPAY).

*We strongly encourage you to obtain & keep the tracking information of your Return items until you have received a "Your return has been received" email from us.*

Please note, YAA&CO. BEAUTY is not responsible for any return item(s) that is lost or damaged in transit to us. As such, damaged returned items will be automatically rejected upon delivery to us & returned back to you. Please contact the postage company for assistance regarding such enquiries.

DAMAGED / INCORRECT ITEMS / FAULTY ITEM

UPON ARRIVAL

If you have received an incorrect item, or it arrived damaged, missing items please take a photo or video upon receiving your package and contact us at care@yaabeauty.com.au within 2 Days of delivery and we will endeavour to get back to you within 2 Business Days.

Please do not dispose of the item(s) until we've had a chance to investigate.

If required, please send your faulty product to PO Box 103 ERMINGTON, SYDNEY, 1700, NSW, AUSTRALIA

ALLERGIC REACTIONS

In the rare instance that you have an allergic return to a product, please discontinue use immediately and seek urgent medical advice if required. Please also take a photo of the affected area & send to us at care@yaabeauty.com.au.

Please note, allergy returns require that less than 20% of the product has been used upon arrival back with us.