Frequently Asked Questions
Order Information
How much is Shipping & When will I receive my order?
All orders are despatched within 2 Business day.
Please note, Australia Post are experiencing delays due to impacts of COVID-19 and recent extreme weather conditions. As a result, please plan ahead where possible to allow additional time for delivery.
Please see below for delivery timeframes for your area
AUSTRALIA STANDARD
Metro
$9.99: Up to 5 Business days. *FREE FOR ALL ORDERS $150*
Rural
$9.99: 5-7 Business days. *FREE FOR ALL ORDERS $150*
EXPRESS
- Up to 1kg - $14.99: 1-3 business days for orders placed before 12pm. An additional business day applies for after 12pm.
- 1-3kg - $19.99: 1-3 business days for orders placed before 12pm. An additional business day applies for after 12pm.
- 3kg+ - $29.99: 1-3 business days for orders placed before 12pm. An additional business day applies for after 12pm.
NEW ZEALAND
Prices calculated at checkout
How do I track my order?
An Australian Post tracking number is provided with every order. Please check the Email address (or Spam/Junk box) used to place the order.
Where is my order?
If you have not received your order within the above-mentioned delivery timeframe, please contact us as soon as possible.
What is the Returns policy?
All Returns information can be found on the Returns page.
How do I change or cancel my order?
Express Shipping orders can be changed/cancelled within 1hour of purchase by sending a request to care@yaabeauty.com.au.
All other orders must be changed/cancelled within 3 hours of placement.
How do I get product recommendations?
We'd love to help you selected products well suited to your needs! Please forward your request to care@yaabeauty.com.au and allow up to 2 Business days for a response.
Returns
What is your Returns Policy?
Our policy lasts 14 days from delivery.
To be eligible for a return, all item(s) must be unused and in the same condition that you received it with all tags and seals (where applicable) intact. It must also be in the original product packaging, undamaged.
The following exceptions apply:
- Discontinued or Discontinuing (those that are in the process of being discontinued by the Brand) products, can not be retured.
- Free gifts, promotional & clearance items are not returnable.
- For hygiene reasons, Brushes, Combs, Makeup, Makeup Tools, Selfcare and Personal Grooming tools are exempt from being returned.
Please choose carefully. There are certain situations where only partial refunds may be granted: any item not in its original condition for reasons are not due to our error.
What happens if I change my mind about my order?
We understand that things change.
If you've had a change of heart about your purchase, simply return the item(s) in it's original packed, unopened and unused state within 14 Days of receiving it for a Refund or Store Credit note.
Please note, postage fees are non-refundable and will be deducted from the order.
- All requirements of our "Returns Policy" must be met.
Can I exchange items?
Due to demand, we are unable to guarantee that your desired item(s) will be in stock. Hence, we do not currently offer exchanges. However, we are more than happy to issue a Store Credit Note if you would like to make another purchase at a later date. To obtain, please choose "credit" in the Returns Center.
How do I initiate a return?
To return your item(s):
- . Visit our Returns Center & complete form. A Returns label will be emailed to you.
- 2. Package your item(s) securely & simply mail your product(s) to: PO Box 450 ERMINGTON, SYDNEY, 1700, NSW, AUSTRALIA.
You will be responsible for paying for your own postage costs. Once received, you will be notified via the order email and your return request will be processed within 5 Business days.
Please allow up to 7 Business Days for the payment method to credited (this includes AFTERPAY).
*We strongly encourage you to obtain & keep the tracking information of your Return items until you have received a "Your return has been received" email from us.*
Please note: YAA&CO. BEAUTY is not responsible for any return item(s) that is lost or damaged in transit to us. As such, damaged returned items will be automatically rejected upon delivery to us & returned back to you. Please contact the postage company for assistance regarding such enquiries.
Damaged/Incorrect/Faulty items on arrival
If you have received an incorrect item, or it arrived damaged, missing items please:
- Take a photo or video upon receiving your order and contact us at care@yaabeauty.com.au within 24 hours of delivery and we will endeavour to get back to you within 2 Business Days.
Please do not:
- Use or
- Dispose of the item(s) or any parts of the faulty or damaged item(s) items as these need to be returned back to us for investigation.
Faulty or damaged items which are not returned to us within 14 days of delivery, will remain charged.
Incorrect items which are not returned back to us within 14 days of delivery will be charged to the method of payment.
Allergic reactions
Please always conduct a patch test when trying out a new product.
In the rare instance that you have an allergic reaction to a product, please discontinue use immediately and seek urgent medical advice if required. Please also take a photo or video of the affected area and send to us at care@yaabeauty.com.au.
Please note, allergy returns require that less than 20% of the product has been used upon arrival back with us.
Frequently Asked Questions
YAA&CO. BEAUTY Rewards
What is Rewards?
How do I sign up?
Signing up is easy! Simply select register from our home page to get started. An accessable active email address is required for sign up.
How does it work?
Simply sign up and log in to your account each time you shop with us to earn and accumulate reward points.
How do I recover points for past orders?
Absolutely! If you have previously placed an order with us but did not register account, simply sign up for an account and contact us at care@yaabeauty.com.au to transfer previous points.
Please note, for privacy reasons, points are earned on an individual basis only. Hence, we are unable to transfer points from friends or family.
Other
Is YAA&CO. BEAUTY BIPOC owned?
YAA&CO. BEAUTY is 100% proudly owned by Black Women.
Where is YAA&CO. BEAUTY located?
We are located in Sydney & currently only operate online.
How can I support?
Love what we're doing? So do we! You can support us by shopping with us, following & engaging with us on social media, leaving us a google review & letting others know about us. We appreciate you immensely.
How can I partner with you?
At YAA&CO. BEAUTY, we are big on collaboration and are always excited to partner with other businesses.
If you would like to collaborate with us whether it be for us to stock your products, a collaboration campaign or any other great ideas, please forward your request to info@yaabeauty.com.au and include:
- Your Name and Contact number
- Business name Product details (if applicable)
- A brief description of your request
- Any relevant documents/ pictures
Please allow up to 2 business days for a response.
We look forward to working with you.
