Got a question and can’t find a suitable answer listed below? Please use the Contact Us form and we will get back to you within 2 Business days.

Please note, Australia Post are experiencing delays due to impacts of COVID-19. Please visit https://auspost.com.au/about-us/news-media/important-updates/coronavirus for more information.

How much is Shipping & When will I receive my order?

All orders are despatched within 2 Business day. Please       see below for delivery timeframes for your area

AUSTRALIA

 STANDARD

  • Metro - $9.99: Up to 5 Business days
  • Rural - $9.99: 5-7 Business days

       *FREE FOR ALL ORDERS $150+

  EXPRESS
  • Up to 1kg - $14.99: 1-3 business days for orders placed before 12pm. An additional business day applies for after 12pm.
  • 1-3kg - $19.99: 1-3 business days for orders placed before 12pm. An additional business day applies for after 12pm.
  • 3kg+ -  $29.99: 1-3 business days for orders placed before 12pm. An additional business day applies for after 12pm.

NEW ZEALAND

  • Prices calculated at checkout 

How do I track my order? 

A tracking number is provided with every order. Please check the Email address (or Spam/Junk box) used to place the order.

Where is my order?

If you have not received your order within the above-mentioned delivery timeframe, please contact us as soon as possible.

What is the Returns policy?

All Returns information can be found on the Returns page.

How do I change or cancel my order?

  • Express Shipping orders can be changed/cancelled within 1hour of purchase by calling us or sending a request to care@yaabeauty.com.au
  • All other orders must be changed/cancelled within 3 hours

**Orders cancelled or changed after this will forfeit the shipping fee